General Questions
What is Writerly.in?
Writerly.in is a curated marketplace for premium digital products. We offer high-quality templates, tools, guides, design assets, and resources for professionals, entrepreneurs, and creators. Every product is carefully vetted to ensure it delivers real value and results.
Who can use Writerly?
Anyone looking for quality digital products! Whether you’re a solopreneur, freelancer, small business owner, designer, marketer, or professional looking to boost productivity, we have resources tailored to your needs.
Are the products on Writerly original?
Yes, all products are either created by our team or sourced from verified creators. We ensure every product meets our quality standards and that proper licensing rights are in place.
Purchasing & Payment
What payment methods do you accept?
We accept all major credit cards, debit cards, UPI, net banking, and popular digital wallets. All payments are processed securely through trusted payment gateways.
Is my payment information secure?
Absolutely. We use industry-standard encryption and secure payment gateways. We never store your complete payment information on our servers.
Do you charge any hidden fees?
No. The price you see is the price you pay. There are no hidden charges, subscription fees, or surprise costs.
Can I purchase products in bulk?
Yes! For bulk purchases or organizational licensing, please contact us at contactus@writerly.in with subject line “BULK ORDER” and we’ll provide you with special pricing.
Do you offer discounts or promotional codes?
Yes, we regularly run promotions and offer discount codes. Subscribe to our newsletter or follow us on social media to stay updated on special offers.
Product Delivery & Downloads
How do I receive my digital products after purchase?
Immediately after your payment is confirmed, you’ll receive an email with download links to access your products. You can also access your purchases from your account dashboard.
How long do download links remain active?
Download links remain active for 30 days from the date of purchase. We recommend downloading your products promptly and saving backup copies to your device or cloud storage.
What if I don’t receive my download link?
First, check your spam/junk folder. If you still can’t find it, contact us at contactus@writerly.in with your order number, and we’ll resend your download links immediately.
Can I download products multiple times?
Yes, you can re-download products within the 30-day download window. After that, contact us if you need access again—we’re happy to help.
What file formats do you provide?
File formats vary by product type. Common formats include PDF, DOCX, XLSX, PSD, AI, Figma, PNG, JPG, and others. Each product listing clearly specifies the file formats included.
Product Usage & Licensing
Can I use these products for commercial purposes?
Most of our products include commercial use rights, but licensing terms vary by product. Always check the specific license information provided with each product before commercial use.
Can I share products with my team?
This depends on the license type. Some products include multi-user licenses, while others are for individual use only. Check the product description or contact us for team licensing options.
Can I resell or redistribute the products I purchase?
No. Products purchased from Writerly are for your personal or commercial use only. Reselling, redistributing, or sharing digital products violates our terms and the creator’s copyright.
Can I modify the products I purchase?
Yes, in most cases you can customize and modify products to suit your needs. However, you cannot resell modified versions or claim them as your original work.
Refunds & Returns
What is your refund policy?
We offer a 30-day money-back guarantee on all products. If you’re not satisfied with your purchase for any reason, contact us within 30 days for a full refund—no questions asked.
How do I request a refund?
Email us at contactus@writerly.in with subject line “REFUND REQUEST” along with your order number and reason for refund. We’ll process your request within 24-48 hours.
How long does it take to receive my refund?
Once approved, refunds are typically processed within 5-7 business days. The amount will be credited back to your original payment method.
Are there any conditions for refunds?
While we offer a generous 30-day guarantee, we may deny refunds in cases of obvious abuse, such as downloading and extensively using a product before requesting a refund, or repeated refund requests that indicate misuse of our policy.
Product Updates & Support
Do products come with updates?
Many of our products include lifetime updates at no additional cost. This information is clearly mentioned in the product description. When updates are available, you’ll receive an email notification.
What if I need help using a product?
Each product includes documentation or instructions. If you need additional help, contact us at contactus@writerly.in with subject line “SUPPORT” and describe your issue. Our team will assist you promptly.
Do you provide technical support?
Yes! We provide support for download issues, file problems, and general product questions. For complex technical issues specific to software integration, we’ll connect you with the product creator if needed.
What if a product doesn’t work as described?
If a product doesn’t function as advertised, contact us immediately. We’ll either help resolve the issue, provide a replacement, or offer a full refund.
Account & Security
Do I need to create an account to purchase?
While you can checkout as a guest, we recommend creating an account. This allows you to access your purchase history, re-download products, and receive updates easily.
Is my personal information safe?
Yes. We take data privacy seriously and comply with applicable data protection regulations. We never sell or share your personal information with third parties. Read our Privacy Policy for complete details.
I forgot my password. What should I do?
Click on “Forgot Password” on the login page, enter your email address, and we’ll send you instructions to reset your password.
Can I change my email address?
Yes. Log into your account, go to account settings, and update your email address. You’ll receive a confirmation email to verify the change.
Vendor & Partnership
Can I sell my digital products on Writerly?
Yes! We’re always looking for quality creators. Email us at contactus@writerly.in with subject line “VENDOR” along with samples of your work and product ideas.
What are the requirements to become a vendor?
We look for high-quality, original products that provide genuine value. Products must be professionally created, properly documented, and meet our quality standards.
How do vendor payments work?
We work on a revenue-sharing model. Once your products are approved and listed, you’ll receive payment for each sale according to our vendor agreement terms.
Still Have Questions?
Can’t find the answer you’re looking for? We’re here to help!
Email us: contactus@writerly.in
Response time: Within 24 hours
We read every message and are committed to providing you with helpful, prompt responses.